Nearly 6,000 patients were wrongly billed for their COVID-19 tests and vaccines after Riverside University Health System experienced a “system error,” officials said.
The medical system apologized for the error in a statement issued Thursday afternoon, noting that it “wants to assure community members that all vaccinations and testing appointments are given at no cost to the community.”
Though the system partners with Riverside County to offer some services, it is a separate entity. None of the county public health department’s testing sites or vaccine clinics were affected by this billing issue, spokesperson Heather Jackson said Thursday.
A total of 5,815 patients received bills between March 8 and March 22. Those patients who received bills were either tested or vaccinated at the RUHS Medical Center inMoreno Valley or at a RUHSCommunity Health Center. The charges were removed on Mar. 22 and patient accounts have been updated, officials said.
“We truly apologize for any inconvenience this error has caused,” the system’s Medical Center Chief Finance Officer Joe Zamora said in a statement. “All COVID-19 vaccines or tests are free of charge to the community.”
Patients who received the bills should receive a call, text or letter confirming that their accounts have been fixed, officials said. Those who paid the bills, will be “swiftly reimbursed,” they added.
If you received a bill and were not contacted by RUHS, call the Riverside University Health System’s Customer Service Line at 951-486-5367, Monday through Friday from 8 am to 4:30 pm.Maria Sestito
Palm Springs Desert Sun